Returns

Returns can be made within 14 days of purchase. After 14 days, refunds and exchanges can unfortunately not be accepted. Please email shopquayl@gmail.com before making a return.

Sales

All sale items and gift cards are final sale. Sales and promotion codes cannot be applied to previous orders.

Refunds

When returns are received a refund will be applied to your original form of payment, less shipping fees. Refunds can take up to 7 days to show in your account. 

Shipping

USPS Standard shipping is free for orders over $300. You are responsible for return shipping if applicable. Orders will take 24-72 hours to ship, please email shopquayl@gmail.com for urgent orders.

Product Care

Since most jewelry is gold plated, and some delicate, we recommend storing the jewelry in the pouch or box it was shipped in to prolong its life and avoid tangles. 

Repair Policy

Repairs are free within 6 months of purchase, as long as the repair is not due to mishandling and poor treatment of the jewelry. After 6 months, there will be a repair fee.

Discount codes

Discount codes cannot be applied to previous orders. They are valid for online orders only.